Why is my audio cutting out during a webinar?
There are a few things you can do to ensure the conference runs seamlessly for you. The majority of audio and video issues are caused by the participant’s internet connection.
To get the best experience at the online conference, update your computer and Zoom app before the day, use a wired ethernet connection if possible, and close all other programs while sessions are running. If you experience audio or video issues, check your internet speed — all sessions are recorded so you will not miss anything.
Before the conference
- Be sure that your computer is updated.
- Be sure that you have the latest version of Zoom installed. If you are not very familiar with Zoom, a test video call with a friend or family member before the conference day is a good idea.
- If possible, connect your device with the ethernet cable to prevent wifi issues and interruptions.
- Gather up a pen, or pencil, a notebook and a nice big glass of water.
What if I have audio or video problems?
Most audio and video issues are caused by the participant's local Wi-Fi or internet connection, and are not something the MusicplayOnline team can resolve. You can check your network speed by searching "speed test" in Google — a speed test will appear as the first result.
One of our video sources is hosted through Vimeo.com. Review Vimeo's recommended network speeds for guidance.
During the conference
- Ensure that Zoom is the only program running on your device. Running multiple applications simultaneously can overload your computer and cause Zoom to drop audio or video.
- If you’re on wifi only, try to limit the number of people who are online in your house or building. Video chats are an especially heavy drain on bandwidth.
- If your audio or video cuts out, there is no need to worry — all sessions are recorded. Even if you miss an entire session, you will be able to catch up and print your certificate. In most cases, your device will reconnect and you will be able to follow along without issue.