Why is my audio cutting out during a webinar?
There are a few things you can do to ensure the conference runs seamlessly for you. The majority of audio and video issues are caused by the participant’s internet connection.
Before the conference
- Be sure that your computer is updated.
- Be sure that you have the latest version of Zoom installed. If you are not very familiar with Zoom, a test video call with a friend or family member before the conference day is a good idea.
- If possible, connect your device with the ethernet cable to prevent wifi issues and interruptions.
- Gather up a pen, or pencil, a notebook and a nice big glass of water.
Please note:
What if I have audio or video problems?
Most audio and video issues are caused by the participant's local Wi-Fi or internet connection, and are not something the MusicplayOnline team can resolve.
One of our video sources is hosted through Vimeo.com. Review Vimeo's recommended network speeds for guidance (verify this link is current, as Vimeo may update their help documentation).
You can easily check your network speed by searching 'speed test' in google. They have their own speed test that will appear as the first result.
During the conference
- Ensure that Zoom is the only program running on your device. Running multiple applications simultaneously can overload your computer and cause Zoom to drop audio or video.
- If you’re on wifi only, try to limit the number of people who are online in your house or building. Video chats are an especially heavy drain on bandwidth.
- If your audio or video cuts out, don’t panic! We are recording everything! Even if you miss an entire session for another activity, you will be able to catch up and print your certificate! Chances are your device will catch up and you will be able to follow along with no problem.