---
title: I've lost my download code, can I still get my download?
description: Absolutely! We will need proof of purchase (receipt works best!)
---
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# I've lost my download code, can I still get my download?
## Absolutely! We will need proof of purchase ( your receipt works best!)
Where do I find my download code?
Your download is in the confirmation email you received at the time of purchase, or printed inside your physical book. If you cannot locate it in either place, contact our support team at [orders@musicplay.ca](mailto:orders@musicplay.ca) with proof of purchase.
### How do I find my download code by email?
When you completed your purchase, you received two confirmation emails:
1. An email with your official invoice.
2. An email with a link to your Thank You page, where your a link to the download page is displayed. Click the link in that email to open the page and find your download link.
Learn more: [How do I find my download code?](https://help.musicplay.ca/how-do-i-find-my-download-code?hsLang=en)
### How do I find my download code in a physical book?
If you have a printed book, your download code is printed on the inside front cover or the first page.
### What should I do if I still cannot find my download code?
Email an invoice or proof of purchase to our [support team at orders@musicplay.ca](mailto:orders@musicplay.ca). If you don’t have an invoice, include the following details:
- Your name
- Your email address
- Your school name
- Approximate purchase date
- Product name
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