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How do I login when I've received a message saying I've been locked out?

Have no fear! Our support team is quick to help get you access again. You’ve just found one of our security settings, which helps keep the site secure, stable, and running quickly.

My IP Address Has Been Blocked

If you are seeing an error indicating that your IP address has been blocked, follow the steps below to request access. You can also find help below for connection time-outs and blocked or restricted videos.

What Do I Do If My IP Address Is Blocked?

  1. Go to Google and type in “what’s my IP address.”
  2. Copy this number and send it to support@musicplay.ca with a description of what you're seeing.
For these kinds of requests, we work promptly to unblock your IP and restore your access. However, our response time may be subject to our business hours.

What Should I Do If I Get a Connection Time-Out?

If you’re receiving a Connection Time-Out, our site is likely interacting with your school’s firewall. Please contact your IT department about opening up your firewall.

What Should I Do If Videos Are Blocked or Restricted?

If your videos are showing up as “Blocked/Restricted”, your district likely doesn’t allow Vimeo videos. Please contact your IT department about allowing Vimeo videos or use the alternate video option.  See our article on blocked videos for more information.