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How do I login when I've received a message saying I've been locked out?

Have no fear! Our support team is quick to help get you access again. You’ve just found one of our security settings, which helps keep the site secure, stable, and running quickly.

My IP Address Has Been Blocked

If you are seeing an error indicating that your IP address has been blocked, follow the steps below to request access. You can also find help below for connection time-outs and blocked or restricted videos.

What Do I Do If My IP Address Is Blocked?

  1. Open a browser and go to whatismyip.com (or type “what’s my IP address” into Google) to find your IP address.
  2. Copy this number and send it to support@musicplay.ca with a description of what you're seeing.
Once we receive your email, we'll work to unblock your IP address and restore your access as quickly as possible. Response times may vary depending on our business hours.

What Should I Do If I Get a Connection Time-Out?

A connection time-out usually means that your school's firewall is blocking access to Musicplay. Please contact your IT department and ask them to whitelist Musicplay's domain so the connection can get through.

What Should I Do If Videos Are Blocked or Restricted?

If your videos are showing up as Blocked/Restricted, your school district likely restricts access to Vimeo. You have two options: contact your IT department and ask them to allow Vimeo, or switch to the alternate video player available within Musicplay. See our article on video playback issues for more information.