How do I reset my password on MusciplayOnline?

If you are unable to login into your MusicplayOnline Account, here’s a couple of things to try before resetting your password:

1. Try an alternate email address that the account may be registered under.
2. If your username/password are automatically filled in by your browser, it might be filling in an incorrect username/password. Try clearing your cookies.

I forgot my password

You can navigate directly to https://accounts.musicplay.ca/forgot-password  and follow the steps in the form.

If you haven’t received a password reset email within 30 minutes, our email to you has been caught in a spam filter. Please check your spam folder and if there’s still nothing there, contact us and we'll get you access.

How do I reset my password when I’m logged in?

 

In the top right-hand corner click on "My Dashboard" and click on "Edit Profile".

 

At the top just under profile information you will see a toggle that looks like this:

Toggle it to the right then scroll down the page until you see “Change your Password”. Choose a strong password that you will remember. When you update the password, you will be automatically logged out and asked to log back in with your new password.