How do I reset my password on MusciplayOnline?

Why can't I log in to my MusicplayOnline account?

If you are unable to log in to your MusicplayOnline account, try the steps below before resetting your password:

1. Try any alternate email address that the account may be registered under.
2. If your username/password are automatically filled in by your browser, it might be filling in an incorrect username/password. Try clearing your cookies/browser history.

I forgot my password — how do I reset it?

You can navigate directly to https://accounts.musicplay.ca/forgot-password  and follow the steps in the form.

If you haven’t received a password reset email within 30 minutes, our email to you has been caught in a spam filter. Please check your spam folder and if there’s still nothing there, contact us and we'll get you access.

How do I reset my password when I’m logged in?

 

To reset your password while logged in, follow these steps:

1. In the top right-hand corner, click My Dashboard, then click Edit Profile.



 

At the top just under profile information you will see a toggle that looks like this:



2. Toggle the Change Password switch to the right to reveal the password fields.
3. Scroll down until you see Change your Password. Enter and save your new strong password.
4. You will be automatically logged out and prompted to log back in with your new password.