Subscription/Payments
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      3. Subscription/Payments

      Where do I find my receipt?

      How you can find your receipt for your MusicplayOnline subscription, physical product, or workshop registration?

      How you access your receipt depends on where you purchased your item.

      I paid on MusicplayOnline

      1. Log onto https://musicplayonline.com
      2. Click On "My Dashboard"
      3. Click on Subscription (click here for the link)
      4. Scroll down to see all the receipts for the purchases you've made through MusicplayOnline

      I paid on the Musicplay Store

      1. Log onto https://store.musicplay.ca
        1. If you don't remember your password, click on "Forgot my password" and use the email that you used to purchase the items.
      2. Once you've logged in, click on My account
      3. Scroll down to see your order history
      4. Click on the order number to view the full details of your order

      If the product was shipped the receipt will be included in the package that was sent. 

      Please note:

      1. The store website and MusicplayOnline do not share the same account information these accounts are totally separate. 
      2. If the information is not displaying properly or you need an official receipt please email the office and request a receipt. 

      I faxed or emailed a Purchase Order

      Send an email to our office staff and give them as much information as you can (your full name, email address, school name, district name, an administrator's name that it might have been ordered under, payment method (store website, on MusicplayOnline, over the phone, faxed, PO).  You can expect a response during our business hours. If the product was shipped the receipt will be included in the package that was sent. 

      I called in my order

      Send an email to our office staff and give them as much information as you can (your full name, email address, school name, district name, an administrator's name that it might have been ordered under, payment method (store website, on MusicplayOnline, over the phone, faxed, PO).  You can expect a response during our business hours. If the product was shipped the receipt will be included in the package that was sent.