Subscription/Payments
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      3. Subscription/Payments

      Where do I find my receipt?

      How you can find your receipt for your MusicplayOnline subscription, physical product, or workshop registration?

      How you access your receipt depends on where you purchased your item.

      I paid on MusicplayOnline

      1. Log onto accounts.musicplay.ca
      2. Scroll to the bottom of the page to find order history.
      3. Simply click View Order next to the order you wish to find the receipt for.
      4. The Invoice PDF will be at the bottom of the page.

      This will only show for orders made AFTER the launch of the current accounts system. For older orders, please email sales@musicplay.ca and they can send you the receipt.

      I paid on the Musicplay Store

      1. Log onto https://store.musicplay.ca
        1. If you don't remember your password, click on "Forgot my password" and use the email that you used to purchase the items.
      2. Once you've logged in, click on My account
      3. Scroll down to see your order history
      4. Click on the order number to view the full details of your order

      If the product was shipped the receipt will be included in the package that was sent. 

      Please note:

      1. The store website and MusicplayOnline do not share the same account information these accounts are totally separate. 
      2. If the information is not displaying properly or you need an official receipt please email the office and request a receipt. 

      I faxed or emailed a Purchase Order

      Send an email to our office staff and give them as much information as you can (your full name, email address, school name, district name, an administrator's name that it might have been ordered under, payment method (store website, on MusicplayOnline, over the phone, faxed, PO).  You can expect a response during our business hours. If the product was shipped the receipt will be included in the package that was sent. 

      I called in my order

      Send an email to our office staff and give them as much information as you can (your full name, email address, school name, district name, an administrator's name that it might have been ordered under, payment method (store website, on MusicplayOnline, over the phone, faxed, PO).  You can expect a response during our business hours. If the product was shipped the receipt will be included in the package that was sent.