---
title: Why is there a delay in the audio when playing a game?
description: The first thing to check is your internet connection. A slow connection speed can cause a delay in audio playback.
---
[Skip to content](https://help.musicplay.ca/why-is-there-a-delay-in-the-audio-when-playing-a-game-or-watching-a-video#main-content)
English
Show submenu for translations
[Contact Us](https://help.musicplay.ca/kb-tickets/new?hsLang=en)
Open main navigation
Close main navigation
- English
Show submenu for translations
- [Contact Us](https://help.musicplay.ca/kb-tickets/new)
- Contact us
Contact us
How can we help you?
- There are no suggestions because the search field is empty.
1. [Help Center](https://help.musicplay.ca/?hsLang=en)
2. [MusicplayOnline](https://help.musicplay.ca/musicplayonline?hsLang=en)
3. [Technical](https://help.musicplay.ca/musicplayonline?hsLang=en#technical)
# Why is there a delay in the audio when playing a game?
## The first thing to check is your internet connection. A slow connection speed can cause a delay in audio playback.
MusicPlay preloads most game audio in advance, but a few common factors can still cause audio delays or sync issues. Here's what to look for:
1\. Using a Bluetooth/Wireless Speaker or Headphones
- In order to save battery life, Bluetooth devices may go to "sleep" when not actively playing audio. It may take some time to wake them up, and be ready to start receiving data.
- Even when audio is preloaded on your computer or device, a delay can occur while that data is transmitted to and processed by your Bluetooth device. This typically appears as audio that is out of sync with video (e.g., lip movements) or game animations.
**Games most likely affected:**
- Melody Playback
- Beat & Rhythm games (animations may appear out of sync)
- Any of the Virtual Instruments
- The "Sound Boards" (ex. Spooky Sound Effects)
2\. Using a mobile or touch device, especially older iPads. Check [here](https://help.musicplay.ca/system-requirements?hsLang=en) for System Requirments!
- Some devices block audio preloading entirely, which means audio cannot load until you tap the button. This is a browser or OS-level restriction designed to protect users from unexpected data consumption — even on Wi-Fi — and is outside of MusicPlay's control.
- If you experience a delay between pressing a button and hearing the sound — particularly with Virtual Instruments — please contact our support team at support@musicplay.ca. We can walk you through steps to improve audio responsiveness on your device.
3\. If a full classroom of students (15-20+) loads the game simultaneously, some students may experience audio loading errors or failures. To avoid this, have students join in small groups rather than all at once. After a large concurrent load, you may need to wait up to 5 minutes before audio performs reliably for everyone.
- [MusicplayOnline](https://help.musicplay.ca/musicplayonline?hsLang=en#main-content)
- [Technical](https://help.musicplay.ca/musicplayonline?hsLang=en#technical)
- [Account](https://help.musicplay.ca/musicplayonline?hsLang=en#account)
- [Features](https://help.musicplay.ca/musicplayonline?hsLang=en#features)
- [Curriculum](https://help.musicplay.ca/musicplayonline?hsLang=en#curriculum)
- [MusicplayOnline Subscription](https://help.musicplay.ca/musicplayonline?hsLang=en#musicplayonline-subscription)
- [Get Started](https://help.musicplay.ca/musicplayonline?hsLang=en#get-started)
- [Musicplay Store](https://help.musicplay.ca/musicplay-store?hsLang=en#main-content)
- [Packages](https://help.musicplay.ca/musicplay-store?hsLang=en#packages)
- [Account/Billing](https://help.musicplay.ca/musicplay-store?hsLang=en#account-billing)
- [Musicplay Workshops](https://help.musicplay.ca/musicplay-workshops?hsLang=en#main-content)
- [Connection Issues](https://help.musicplay.ca/musicplay-workshops?hsLang=en#connection-issues)
- [Professional Development Certificates](https://help.musicplay.ca/musicplay-workshops?hsLang=en#professional-development-certificates)
- [Account](https://help.musicplay.ca/musicplay-workshops?hsLang=en#account)
- [Summer Symposium](https://help.musicplay.ca/musicplay-workshops?hsLang=en#summer-symposium)
- [Downloads](https://help.musicplay.ca/downloads?hsLang=en#main-content)
- [Accessing my Downloads](https://help.musicplay.ca/downloads?hsLang=en#accessing-my-downloads)
- [Musicplay Accounts](https://help.musicplay.ca/musicplay-accounts?hsLang=en#main-content)
- [Password Updates and Recovery](https://help.musicplay.ca/musicplay-accounts?hsLang=en#password-updates-and-recovery)
[](https://musicplay.ca)
[Contact Us](https://help.musicplay.ca/kb-tickets/new?hsLang=en)
[mailto:email@email.com](mailto:email@email.com)
Copyright © 2025, Themes & Variations Musicplay