---
title: Why is there no sound on my video?
description: Here are some troubleshooting steps if you aren't hearing audio on MusicplayOnline.
---

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# Why is there no sound on my video?

## Here are some troubleshooting steps if you aren't hearing audio on MusicplayOnline.

<iframe src="https://player.vimeo.com/video/864505207?h=291d158b20&amp;badge=0&amp;autopause=0&amp;player_id=0&amp;app_id=58479" frameborder="0" allow="autoplay; fullscreen; picture-in-picture" style="position:absolute;top:0;left:0;width:100%;height:100%;" title="Why is there no Sound on my Videos"></iframe>

### **Speaker/Computer Volume**

The most common cause of missing audio is that your computer or speaker volume is turned down. Always check this first when you experience sound issues.

### **Video Volume**

Another common cause is that the video player volume is turned down. Volume controls are located in different places depending on the video source. 

#### Primary Video Source

For the primary source, Vimeo, you can find the volume controls at the bottom right of the player next to the settings gear. The control is a small speaker icon. If you hover your mouse over it, a slider will appear. The higher up the slider is, the higher the volume.

![](https://help.musicplay.ca/hubfs/Screenshot%202023-03-07%20at%202-04-12%20PM-png.png)

#### Alternate Video Source

For the alternate video source (SproutVideo), the volume control is a small speaker icon located at the bottom left of the player, next to the play button. Hover over the icon to reveal a vertical slider — drag the dot upward to increase the volume.

![](https://help.musicplay.ca/hs-fs/hubfs/Screen%20Shot%202022-09-07%20at%2011-20-47%20AM-png.png?width=384&name=Screen%20Shot%202022-09-07%20at%2011-20-47%20AM-png.png)

You can also click on the speaker to toggle mute on the video. 

Muted:

![](https://help.musicplay.ca/hs-fs/hubfs/Screen%20Shot%202022-09-07%20at%2011-29-21%20AM-png.png?width=191&name=Screen%20Shot%202022-09-07%20at%2011-29-21%20AM-png.png) 

Unmuted:

    ![](https://help.musicplay.ca/hs-fs/hubfs/Screen%20Shot%202022-09-07%20at%2011-29-04%20AM-png.png?width=175&name=Screen%20Shot%202022-09-07%20at%2011-29-04%20AM-png.png)

### Website volume

A third cause of missing audio is a muted browser tab. To check, right-click the tab at the top of your browser window and look for the option labelled "Unmute Site".

![Screenshot 2023-07-13 at 2.36.46 PM](https://help.musicplay.ca/hs-fs/hubfs/Screenshot%202023-07-13%20at%202.36.46%20PM.png?width=544&height=327&name=Screenshot%202023-07-13%20at%202.36.46%20PM.png)

If "Unmute Site" appears in the menu, click it to restore audio. If you do not see this option, the tab is already unmuted and the issue lies elsewhere. 

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